Ink is not filling the text or graphics completely
Try the following solutions if the ink is not filling the text or image completely so that it
appears that parts are missing or blank.
•
Solution 1: HP recommends using genuine HP print cartridges
•
Solution 2: Check the print settings
•
Solution 3: Check the paper type
•
Solution 4: Clean the print cartridges
Solution 1: HP recommends using genuine HP print cartridges
Solution:
Check to see if your print cartridges are genuine HP print cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE:
HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:
Non-HP ink was being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the print settings
Solution:
Check the print settings.
•
Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
•
Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
•
Select a paper type
•
Change the print speed or quality
•
Maximum dpi
Cause:
The paper type or print quality settings were incorrectly.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper type
Solution:
HP recommends that you use HP Advanced Papers or any other paper
type that is appropriate for the product.
Chapter 11
96
Troubleshooting
T
roub
les
hoot
ing
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
For more information, see:
Store and handle photo paper
Cause:
The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 4: Clean the print cartridges
Solution:
Print a self-test report to determine if there is a problem with the print
cartridges. If the self-test report shows a problem, clean the print cartridges. If the
problem persists, you might need to replace the print cartridges.
Cause:
The print cartridges need to be cleaned.